1. BE SUPPORTIVE & KIND
In order to promote a healthy and supportive community and marketplace, we expect our sellers to be kind and communicate in a supportive and non-discriminatory manner with customers, vendors, experts and owners of BikeFitterSupply.com.
The following behaviour is therefore not permitted:
1. No personal attacks
3. No racist, sexist or hateful content or rants
4. No spam or promotion of other competitor services
5. No vulgarity or swearing
6. No “trolling”
7. No defamation of others
8. No bringing Bike Fitter Supply into disrepute
If anyone is found to be behaving in ways described above, their shop may be suspended or deleted, and their content removed.
2. BE RESPONSIBLE FOR YOUR OWN SUCCESS
We challenge you to immerse yourself in everything that’s on offer through your Online Shop, BFS support and the ‘How To’ videos. BFS is here to empower you to create and grow your business by accessing a niche but growing market. We can advise and support you, but ultimately creating sales and running your business is in your hands. Creating products and services is only part of the process, networking, promoting and running a business etc are all important too. You will find lots of helpful topics in our ‘How to’ videos.
3. BE RESPECTFUL
Please don’t use BikeFitterSupply.com to promote products for sale cheaper on other platforms (e.g. your own website). Please support the site by shouting loud and proud about Bike Fitter Supply (you are of course welcome to sell anywhere). Do not link to your own website or other selling platform either in your shop, product listings or posts/comments. Bike Fitter Supply’s primary purpose is a marketplace to sell your items from our website and must not be used as a lead generation or marketing tool to direct customers elsewhere. You can however add your social network links to build your following in your shop settings.
If selling to fellow Bike Fitter Supply vendors, all sales must go through the Bike Fitter Supply website.
Do not use the Bike Fitter Supply website, community or social media accounts to entice our sellers to join another selling platform or your own marketplace.
4. PROHIBITED ITEMS FOR SALE
1. Products which infringe copyright or trademark
2. Adult or pornographic products
3. Hazardous or dangerous products (weapons, knives, chemicals, nicotine etc)
4. Products gained illegally or stolen
5. Illegal items (e.g. drugs)
6. Food, Toys or Cosmetics without the necessary license
5. PRODUCT SAFETY REGULATIONS
Sellers must comply with the relevant product legislation in their country of origin.
6. SELLING FEES
Listing Fees – ZERO (unlimited products, no end date)
Membership Fee – ZERO
Commission Fees – 12%
Order Payment Transaction Fees – Stripe: 2.9% + 30c per order.*
*Additional fees may be applicable for pay outs from BFS into a non-US$ currency (additional 1%) or for orders paying with non-US cards (additional 1%).
7. YOUR FUNDS
You will receive your funds immediately after your customers purchase, into your Stripe account. Stripe will automatically transfer funds to your bank account 7 days later, or in accordance with your Stripe settings.
The BFS platform automatically calculates shipping fees based on your ship-from address and the customer’s ship-to address. These figures are calculated live using your own UPS and/or FedEx accounts. The calculated shipping amount is taken at checkout and passed over, in full, to you.
There is a 3.5% buffer built into the shipping fee to cover card processing fees.
You are responsible for posting items to customers directly. This must be within the time frame specified in your shop settings and/or listing. If, for whatever reason, you are unable to do so, you must inform your customer and email firstname.lastname@example.org within 48 hours.
No additional fees are added for packaging. Please account for this when pricing your product as it cannot be added to the shipping fee.
10. RETURNS / EXCHANGES / REFUNDS / REPAIRS
By using our service, all sellers agree to abide by the relevant Consumer Protection Regulations for their region and the region of the buyer (where appropriate). These laws protect the consumer when buying online. Bike Fitter Supply make it easy for sellers to comply by providing a returns policy template, however, compliance to the relevant distance selling law is the responsibility of the seller.
11. CUSTOMER DATA AND PRIVACY
You must only use customer data for purposes of posting their orders.
You must not collect customer data without their express consent.
You must not contact customers for any purpose other than to update them on orders or respond to their messages.
12. YOUR INTELLECTUAL PROPERTY
All content uploaded to Bike Fitter Supply remains your intellectual property. Your content (photos, product names, descriptions, downloads, audio and video) must be your own and not owned by others unless you have a license to do so. By uploading to the site you are giving rights and license for Bike Fitter Supply to use, edit, modify and make available to the public, your content, for your benefit, to market your business and your products/services. This will be for (but not limited to) both online and offline publications (for example: adverts, blog posts, social media posts, marketing materials, press releases, magazines, newspapers, books etc) with the sole purpose of helping you gain more business.
Your content must not infringe any law and indemnifies Bike Fitter Supply against all legal fees, damages and other expenses that may be incurred as a result of your breach of the above.
13. OUR INTELLECTUAL PROPERTY
You must not copy or modify Bike Fitter Supply trademarked branding, or other content from the site, without our express consent.
While selling on BFS you have authority to add our ‘Available on BFS’ badge to your website and other media. However, if you decide to leave or we sadly have to remove you for breaking these terms you will be expected to remove any BFS branding from your site and other media. Previous social posts can remain.
14. OUR LIABILITY
Bike Fitter Supply.com will not be liable for:
- Loss of data
- Loss of revenue or profits
- Loss of sales or opportunities
- Loss of goodwill or reputation
15. CANCELLATIONS BY YOU
There is no tie-in preventing you from leaving, and you can cancel your vendor account at any time.
16. CANCELLATIONS BY US
Bike Fitter Supply reserve the right to remove any product listings or delete your account and content without notice at any time if you violate the above Terms. In most cases we will endeavor to give you notice unless we acknowledge that your actions or content may be harmful. Bike Fitter Supply reserves the right to terminate or change the service for any reason at any time without notice.
17. UPDATES TO OUR TERMS
From time to time we will update our seller terms which will be posted here online. Please review these terms regularly to ensure you are aware of any changes. Your continued use after changes are updated means you agree to be legally bound by these terms.